Returns & Refunds

Thank you for shopping with pulpstore by PS Dental Pte. Ltd.

We want you to be confident in your purchase. If you are not fully satisfied with your order, please contact us within 14 calendar days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

  • Unopened and unused
  • In its original packaging
  • In the same condition in which it was received
  • Complete with any labels, seals, accessories or accompanying materials

For hygiene, safety and regulatory reasons, certain products may not be eligible for return once the packaging or sterile seal has been opened or compromised.

Refunds

Once we receive your returned item, our team will inspect it and review your return request.

We will contact you to confirm that your return has been received and will notify you once your request has been approved or declined.

If your refund is approved, it will be processed using the original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original delivery charges, where applicable, are generally non-refundable unless the item supplied was incorrect, damaged or defective.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 14 calendar days of receiving your order.

Please include your order details together with clear photographs of the item, packaging and any visible damage or defect so that we can review the issue.

Where appropriate, we may arrange a replacement, exchange or refund.

Exchanges

Exchanges are subject to product availability and approval.

Please contact us before returning any item so that our team can advise you on the appropriate next steps.

Return Shipping

Unless the return is due to an incorrect, damaged or defective item supplied by pulpstore, customers are responsible for the cost of returning the item, including any applicable shipping charges, duties or taxes.

We strongly recommend using a trackable delivery service when returning an item. pulpstore is not responsible for returned parcels that are lost, damaged or otherwise not received during transit.

Please ensure that returned products are securely packaged to prevent damage during delivery.

How to Request a Return

To request a return, exchange or refund, please contact the pulpstore team with your order number, product details and reason for the request.

Please do not send any products back before receiving return instructions from us.

All returns, exchanges and refunds are subject to review and approval by PS Dental Pte. Ltd.